Community Manager

Job Scope

The Community Manager - Tax Credit is responsible for the successful day‑to‑day operations of the community, ensuring achievement of revenue, occupancy, and sales performance goals, while maintaining full compliance with local, federal, Fair Housing, and Tax Credit (LIHTC) regulations. This role provides strong leadership, drives leasing results, ensures accurate Tax Credit administration, and protects asset value through sound operational, financial, and marketing practices. The Community Manager - Tax Credit expected to model the company’s Core Values and maintain a professional, customer‑focused work environment.

Job Duties

1. Sales Leadership & Leasing Performance

• Lead, coach, and motivate the leasing team to meet or exceed all leasing, revenue, and sales goals.
• Ensure strong execution of Leasing Fundamentals, sales processes, LTS, Yieldstar pricing, and performance reviews.
• Conduct weekly sales meetings, provide call reviews, shadow leasing activities, and deliver meaningful feedback.
• Review daily pricing recommendations; analyze competition, concessions, and market trends to optimize rent and occupancy.
• Partner with Marketing to execute property‑specific marketing plans, monitor advertising accuracy, and complete competitive shops.

2. Tax Credit (LIHTC) Compliance

• Ensure full compliance with LIHTC program requirements, including:
• Application acceptance, screening, and eligibility verification.
• Annual and interim re‑certifications.
• Timely submission of all required reporting.
• Adherence to Tenant Selection Plans and regulatory guidelines.
• Maintain accurate resident files per LIHTC and company policy.
• Maintain strong communication with local agencies, third‑party partners, and regulatory bodies.
• Stay abreast of continued laws, regulations and guidelines for all governing parties.
• Guarantee Fair Housing compliance in all leasing and move‑in approvals.

3. Operations & Asset Management

• Oversee daily office operations, staffing coverage, and model/home readiness.
• Conduct frequent property walks to ensure a hazard‑free, well‑maintained environment, including monthly exterior inspections and regular office audits.
• Manage vendor relationships and ensure all contract and insurance requirements are met.
• Ensure accurate move‑in/move‑out accounting, including Statement of Deposit compliance.

4. Financial Management

• Assist in preparing annual operating and capital budgets.
• Complete monthly variance reports, revenue/expense reprojects, and monitor performance against budget.
• Ensure timely rent collection, delinquency control, and adherence to legal processes for notices and evictions.
• Review and approve purchase orders, invoices, and third‑party billing.
• Maintain proper petty cash and event fund accounting.

5. Leadership, Staff Development & Culture

• Recruit, hire, train, coach, and develop onsite team members.
• Conduct annual reviews, set performance/bonus goals, and facilitate monthly one‑on‑ones.
• Lead daily morning lineups and monthly staff and safety meetings.
• Ensure compliance with mandatory training (Fair Housing, Harassment, company programs).
• Promote teamwork, open communication, and a strong service culture.
• Encourage team participation in industry networking and professional development.

6. Resident Relations & Retention

• Maintain high resident satisfaction scores and implement proactive retention strategies.
• Oversee lease renewal process and ensure consistent resident communications.
• Sustain regular Resident Events and offerings.
• Resolve resident concerns professionally, escalating to Regional Manager when appropriate.

7. Additional Duties

• Perform additional responsibilities as assigned; duties may vary based on size and needs of community.

Technical/Professional Knowledge 

·         Minimum 8-10 years property management experience; Tax Credit experience required.

·         Effective sales and sales management capabilities with proven leasing success.

·         Strong understanding of LIHTC compliance require.

·         Excellent communication—verbal, written, presentation.

·         Understanding of accounting principles, budgeting, and financial reporting.

·         Strong conflict resolution, customer service, and problem‑solving skills.

·         Proficient with Microsoft Office; Yardi experience preferred.

·         Prior experience supervising, coaching, and developing onsite teams.

·         High School Diploma required; college coursework or certifications (CCRM, ARM, CAM) preferred.

Work Environment

The Community Manager - Tax Credit works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. However, office staff is expected to report at 8:50 a.m. for staff line-up. Saturday and/or Sunday work schedule may be required depending on property occupancy. The Community Manager - Tax Credit should be flexible and readily available depending on the needs of the property.  Must be able to travel, if needed, 10-25% of the time.