Assistant Program Manager

$57,000 - $63,000 yearly
  • The Paulsen Group
  • Stanton, CA, USA
  • Oct 19, 2020
Full time LIHTC Developer Nonprofit

Job Description


The Assistant Program Manager position is responsible for providing strong leadership to ensure the provision of high quality among staff and across departments and programs. The Assistant Program Manager will provide supervision and case management services to ensure housing stability, improved health outcomes, increased wellness and recovery, and community integration. This position is responsible for maintaining the highest quality provision of direct services while fostering internal teamwork and continuity of care with other service provider partners.


  1. Work directly with the Program Manager to implement program goals
  2. Ensure that services to clients are reflective of the company’s model, which emphasizes customer choice, harm reduction, and psycho-social rehabilitation
  3. Provide support to the staff for emergencies and crisis situations
  4. Be available to respond to emergency calls after work hours and weekends
  5. Assist in the screening, assessment, and enrollment of clients, and determining eligibility
  6. Ensure Case Manager enter weekly case notes on HMIS, CHAMP and complete CES intakes for new clients
  7. Ensure all clients paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews
  8. Ensure housing performance standards of partners and funders are achieved, including a minimum of 80% housing retention rate
  9. Provide individual and team supervision, support, and performance evaluations for assigned staff
  10. Provide input, evaluation, and updates regarding programs as requested
  11. As needed, assist in involving clients in daily activities, budgeting, facilitating socialization, health maintenance, sense of community, and life skill workshops and progress in recovery
  12. Maintain confidentiality of clients files per agency policies and HIPAA and follow all Policies and Procedures as outlined by HUD, DHS, HCA, LAHSA contracts or any other contracts
  13. This position will liaise with other community providers and landlords to identify available units
  14. Participant in funder/program meetings to provide updates and program progress
  15. Detail oriented with excellent time management organizational, written, verbal, interpersonal, computer, and cross-cultural communication skills
  16. Provide leadership and supervision to a team of volunteers and interns by demonstrating integrity, professional boundaries and providing constructive
  17. Coordinate with partners to provide counseling services and assist with client engagement
  18. Build a strong team through open communication and by collaborating on decision- making responsibilities
  19. Experience with compiling and following strict budgets 


  1. Current, valid California Driver’s with an acceptable driving record and reliable vehicle
  2. Able to transport clients in your vehicle
  3. Bachelor’s degree in related field (Social Work, Psychology, or other Human Services)
  4. Minimum of four years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions
  5. Able to provide direct supervision and management of assigned staff
  1. Detail oriented with excellent time management, organizational, communication, interpersonal, and computer skills
  2. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
  3. Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision
  4. Strong interpersonal and team building skills
  5. Ability to relate effectively to diverse groups of people from all social and economic segments of the community
  6. Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment
  7. Able to obtain and maintain CPR/1st Aid certification
  8. Able to work late hours and
  9. Able to be on-call 24/7 

Preferred Qualifications

  1. Masters in Social Work, Psychology, or other Human Services field
  2. One to two years of supervisory experience
  3. Knowledge and experience in chemical dependency and substance abuse treatment
  4. Minimum 30 WPM typing speed