Chief Operation Officer (Non-Profit)

$150,000 - $175,000 yearly
  • The Paulsen Group
  • Norwalk, CA, USA
  • Jun 14, 2022
Full time LIHTC Developer Nonprofit Real Estate

Job Description

Position Description

The Chief Operating Officer will report to the Chief Executive Officer. This is an exempt, regular full-time position. The Chief Operating Officer (COO0 designs, implement policies to promote company culture and vision, and oversees operational and administrative functions, handling the day-to-day leadership responsibilities and supporting the Chief Executive Officer’s vision. Human Resources, Property Management, and Program Services will report to the COO. The COO will also oversee all services that support the organization, including office management and technology, while the CEO will oversee the COO, but otherwise focus on real estate development, community engagement, public relations, policy, partnerships, and the Board of Directors. Finance will report to the CEO, while the COO and CEO will liaise with Finance and operations in support of effective budgeting, contracts administration and communication

The COO oversees the functions that support the programs and operations, but does not relate directly to participants or tenants; other senior managers are responsible for management of programs and properties.

  • Establish policies that promote company culture and vision.
  • Acts as a strategic partner on the leadership team and works closely with the team to ensure they are meeting performance expectations.
  • Motivates and leads a high-performance management team (14 management staff).
  • Oversee daily operations of the company and the work of executives:
    • Director of Human Resources. Drive and support the overall strategy, purpose, and vision of the Human Resources function: benefits, payroll, 401k, recruitment, learning and development, culture, performance management, and succession planning. Support the Director of HR in the daily workflow of the department, including employees and consultants, the provision of constructive and timely performance evaluations, and the handling of discipline and termination of employees in accordance with company policy.
    • Director of Programs and Director of Property Management: Supervise and support the Directors in providing leadership and day-to-day oversight for all services, utilizing best practices, including contracts administration, budgeting, staff training and capacity-building. Property Management’s vision for a standalone Management Agent.
    • Office Manager and Technology Consultant.
  • Schedule and coordinate companywide events, trainings and activities.
  • Oversee and support executive staff in the drafting, use and training of policies and procedures in regards to all matters, ranging from COVID-19 protocols, to HIPAA compliance, to safety training. A long-term goal is to develop its operations so as to be able to apply for and become a NeighborWorks America member nonprofit organization within five years.
  • Support the implementation of effective leadership practices at all levels, including management training and teambuilding. Provide mentoring as a cornerstone of a career development program that encourages promotion and advancement opportunities from within.
  • Work with leadership to assure that we are a diverse, equitable and inclusive company that has a high employee retention rate, and is competitive with other nonprofits in terms of benefits, work hours, remote work policies, and use of company vehicles, among other factors.
  • Work collaboratively to develop and improve quality, efficiency and productivity, systems, processes, controls and procedures.
  • Support timely and accurate reports. Provide to the CEO reports on the operating condition of the company, for use by the CEO for fundraising and for reporting to the Board of Directors and to donors. Provide reports to operational management within the company so that management staff are empowered to understand their budgets, goals, outcome measures, and other metrics in any given period.
  • Work with Finance, Program, and Property Management to assure that regular third-party compliance reporting requirements are met.
  • Leads and develop a team across multiple locations and various functions.
  • Attracts, recruits, and retains required members of the management team not currently in place.
  • Collaborates with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
  • Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved.
  • Work autonomously while ensuring CEO expectations are readily met and exceeded.
  • Fosters a success-oriented, accountable environment within the company, which also reflects a culture that is diverse and trauma-informed.
  • Represents the firm with clients, investors, and business partners.
  • Assist the CEO in fundraising ventures, key partnerships, and other critical strategic ventures and initiatives.

Lead employees to encourage maximum performance and dedication

  • Evaluate performance by analyzing and interpreting data and metrics
  • Write and submit reports to the CEO in all matters of importance
  • Assist CEO in fundraising ventures
  • Participate in expansion activities (investments, acquisitions, partnerships etc.)
  • Manage relationships with partners/vendors



  • Nonprofit management.
  • Financial planning and strategy.
  • Strategic planning and vision.
  • Promotion of process improvement.
  • Budget development.

 Education, Experience, and Requirements

  • Bachelor’s degree required.
  • Graduate degree strongly preferred.
  • Minimum of 10 years of management experience.
  • In-depth understanding of nonprofit management practices.
  • Demonstrated strategic leadership ability.
  • In-depth understanding of accounting principles including budgeting, balance sheets, income statements, cash flow, and capital planning management, strongly preferred.